Data privacy notice

To process an order for ZEISS Optical Inserts and to provide related support services ZEISS Vision International GmbH and Apple concluded a Joint Controller Agreement to share certain responsibilities for compliance with data protection laws.

In connection with your order for ZEISS Optical Inserts, Carl Zeiss Vision International GmbH (“ZEISS Vision Care”, "We”) processes personal data received from our partner Apple and provided by you which includes the eyeglass prescription, order information and other personal information.

This section of the privacy notice refers specifically to the processing of your personal data by Zeiss Vision Care in connection with your order for ZEISS Optical Inserts. If you wish to contact us, use the ZEISS privacy contact form (LINK to contact form).

What types of personal data do we process?

In connection with your order for ZEISS Optical Inserts we will collect and process the following categories of your personal data:

• Identity Data including first name and last name, delivery address, contact email address, phone number and your approximate age range.
  
• Health Data including your refraction values provided in the order form or contained in your eyeglass prescription (which also may include your address and date of birth).
  
• Order Data including the contents of your ZEISS Optical Inserts order such as frame personalization values.
• Support and Warranty Data including details about any product support requests you make along with relevant details of the request and resolution, details of your product warranty cover and of any claims you have made under the product warranty.

We only process your data if there is a legal basis for the processing. This is either your consent, because it is necessary for the performance of a contract concluded with you or where it is necessary for our compliance with a legal obligation.

Processing of Health Data

Your eyeglass prescription and refraction values are personal health data. We may process this data only with your explicit consent. This processing is required to fulfill your order, e.g. for manufacturing purposes as well as for other purposes related to the preparation and future servicing of ZEISS Optical Inserts, including for quality control, and for customer and warranty support. For manufacturing, only the refraction values are required. These values will be tied to a unique identifier, but not to any data that directly identifies you during the manufacturing of the ZEISS Optical Inserts in our production entity in China. This allows us to manufacture your individual optical inserts while safeguarding your privacy.

Withdrawal of Consent

You may withdraw your consent to further use and disclosure of your personal data by ZEISS Vision Care at any time by completing the ZEISS privacy contact form (LINK to contact form).

Consequences of consent withdrawal

The withdrawal of the consent you have given to process your health data to produce the ZEISS Optical Inserts has the following effects:

• If your withdrawal reaches us before the initiation of, or during the production of your ZEISS Optical Inserts, this may prevent ZEISS from completing your ZEISS Optical Insert order (if not yet complete) or providing related services.
  
• If the ZEISS Optical Inserts have already been manufactured and prepared for dispatch, the delivery will take place.

What happens if you refuse to provide us with your personal data?

We need certain personal data to be able to fulfill the contract with you. We also have to process certain personal information to comply with our legal obligations.

As a result, if you do not provide the requested mandatory information we will not be able to fulfill your order.

Where do we receive your personal data from?

We receive identity information from Apple, as well as eyeglass prescription data or your refraction values uploaded by you via Apple’s platform in order to manufacture and deliver the ZEISS Optical Inserts. We do not collect any other personal data about you from third parties.

We will subsequently collect personal data directly from you if necessary, including when:

• You submit a product support request.
• You submit a warranty claim.

Why do we process your personal data?

We will process your personal data for different purposes at different stages. However, we will only process your personal data for one of the following purposes:

• Processing and delivery of your order, including the analysis of your eyeglass prescription to check if it can be used in the subsequent manufacturing process,
• Generating and providing pairing data and the unique pairing code to pair Apple Vision Pro to the ZEISS Optical Inserts,
• Processing of your personal data as may be necessary to comply with the law,
• Handling your support and warranty requests.
  

We use appropriate technical and organizational measures to ensure the security and confidentiality of your personal data during our processing actions.

We further ensure that your personal data shall not be kept for longer than is necessary after the purpose(s) of processing have been completed.

Automated decision making

We do not make decisions about you based solely on automated processing in connection with your purchase of ZEISS Optical Inserts.

To process an order for ZEISS Optical Inserts and to provide related support services Carl Zeiss Vision International GmbH and Apple concluded a Joint Controller Agreement to share certain responsibilities for data protection compliance.

In connection with your order for ZEISS Optical Inserts, Carl Zeiss Vision Singapore Pte. Ltd and Carl Zeiss Vision International GmbH (“ZEISS Vision Care”, "We”) jointly process data received from our partner Apple and provided by you, with ZEISS Vision International GmbH being responsible for data collection, production of ZEISS Optical Inserts as well as order processing, and Carl Zeiss Vision Singapore Pte. Ltd for invoicing and provision of related after-sales services in accordance with the Personal Data Protection Act (“PDPA”). The processed data includes the provided eyeglass prescription, order information and other personal data provided by you.

If you have any questions regarding the processing of your personal data by ZEISS Vision Care, please use the ZEISS privacy contact form.

What types of personal data do we process?

In connection with your order for ZEISS Optical Inserts we will collect and process the following categories of your personal data:

• Identity Data including first name and last name, delivery address, contact email address, phone number and approximate age range.
  
• Health Data including your refraction values provided in the order form or contained in your eyeglass prescription (that also may include address and date of birth).
  
• Order Data including the contents of your ZEISS Optical Inserts order such as frame personalization values.
  
• Support and Warranty Data including details of any product support requests you make along with relevant details of the request and resolution, details of your product warranty cover and of any claims made under the product warranty.
  

We only process your data if there is a legal basis for the processing. This is either your consent, the performance of a contract concluded with you and the compliance with a legal obligation.

Processing of Health Data

Eyeglass prescription and refraction values are considered health data. We may process this data only with your explicit consent (except where permitted or authorized by law). This processing is required to fulfill your order, e.g. for manufacturing purposes as well as for other purposes related to the preparation and future servicing of ZEISS Optical Inserts, including for quality control, and customer and warranty support. For manufacturing, only the refraction values are required. These values will be tied to a unique identifier, but not to any data that directly identifies you, during the manufacturing of the ZEISS Optical Inserts in our production entity in China. This allows us to manufacture your individual optical inserts while safeguarding your privacy.

Access to and Correction of Personal Data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided above. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided above.

Consent withdrawal

You may withdraw your consent to further use and disclosure of your personal data by ZEISS Vision Care at any time via the ZEISS privacy contact form. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, such withdrawal may prevent ZEISS Vision Care from completing my ZEISS Optical Insert order (if not yet complete) or providing related services. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Consequences of consent withdrawal

The withdrawal of the consent you have given to process your health data to produce the ZEISS Optical Inserts has the following effects:

• If your withdrawal reaches us before the initiation of, or during the production of your ZEISS Optical Inserts, this may event ZEISS from completing your ZEISS Optical Insert order (if not yet complete) or providing related services.
• If the ZEISS Optical Inserts have already been manufactured and prepared for dispatch, the delivery will take place.

What happens if you refuse to provide us with your personal data?

We need certain personal data to be able to fulfill the contract with you. We also have to process certain personal data to comply with our legal obligations.

As a result, if you refuse to provide the requested mandatory personal data then we are not able to fulfill your order.

Where do we receive your personal data from?

We receive personal data from Apple, as well as eyeglass prescription data or your refraction values uploaded by you via Apple’s platform to manufacture and deliver the ZEISS Optical Inserts. We do not collect any other personal data from third parties.

We will subsequently collect personal data directly from you if necessary, including when:

• You submit a product support request.
• You submit a warranty claim.

Why do we process your personal data?

We will process your personal data for different purposes at different stages. However, we will only process your personal data for one or more of the following purposes:

• Processing and delivery of your order, including the analysis of your provided prescription to check if it can be used in the subsequent manufacturing process,
• Generating and providing pairing data and the unique pairing code to pair Apple Vision Pro to the ZEISS Optical Inserts,
• Carrying out processing required by law,
• Handling your support and warranty requests.

The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

Effect of Notice and Changes to Notice

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

As a website or webshop operator, ZEISS collects data about access to our websites and webshops and stores this data as so-called "server log files". The following information is collected automatically and stored for 7 days:

• The website or page of the webshop visited
  
• Date and time of access
• The website from which the access was made (so-called referrer URL)
• Browser used
• Operating system used
• The IP address of the requesting end device

The aforementioned data is processed by us for the following purposes:

Monitoring and evaluation of system security and stability.

• Ensuring a smooth connection of the website
• Ensuring a comfortable use of our website

The legal basis for this data processing is to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR. Our overriding legitimate interest follows from the purposes for data collection listed above. In no case do we use the collected data for the purpose of drawing conclusions about individual persons.

Normal application process

By registering and submitting your application to us in the ZEISS application portal, you provide us with your personal data and consent to the processing of this information as part of the application. You also have the option to separately consent to the inclusion of your data in the applicant pool (see below).

As a matter of principle, your data will only be used for the purpose of filling the specific position within the ZEISS group of companies. The ZEISS company responsible for the job advertisement or, in the case of a speculative application, the ZEISS company to which you send the application is responsible for the collection and processing within the meaning of the General Data Protection Regulation. For more information on the specific ZEISS company, please contact recruiting.oberkochen@zeiss.com. You can check, update and supplement the information you have provided in the ZEISS application portal at any time.

Pre-Employment Screening

Depending on the ZEISS company responsible, additional processes may be implemented that require a check of your person or your details. This serves to protect the business interests of the ZEISS Group. All verification processes strictly adhere to the applicable data privacy principles. In these cases, data processing may additionally be legitimized either by legal requirements (Art. 6 (1)(c) GDPR) or on the basis of the legitimate interests of the ZEISS (Art. 6(1)(f) GDPR).

Unsolicited application

If you send an unsolicited application to our applicant management system, your data will be forwarded to the appropriate ZEISS company that matches your skills.

Applicant pool

If you have agreed to your application data being passed on, your profile will be circulated if it could also be of interest for filling vacancies at other ZEISS companies. Thus, your data will be made available to ZEISS companies involved in the application process and they can contact you if they are interested.

Active sourcing

If what we read about you in your profile is interesting and we have contacted you via career portals or similar, we will first get to know you via the relevant social network. With your consent, we include the data from the social network in our application portal and send you a link with which you can complete your profile via an individual access and agree to your inclusion in our applicant pool. After we have collected your data from the social network, you will move on to the normal application process (see above).

Recommendation

If you have an interesting profile, it may be that you have already been recommended by one of our ZEISS employees. In this case, your contact details are first recorded via the ZEISS employee so that our system can send you an automated e-mail with information and a link to the job profile. If you are interested, you can go through the normal application process. If you are not interested and do not respond to the email, we will delete your contact information from our system after a maximum of two months. This gives you enough time to adapt your profile to the job in question or to use the data already collected for other interesting jobs. If you wish, we will also be happy to delete your data before the two-month period expires.

Type of data

As part of the application process, we process the data that you provide to us with your application. This data includes in particular:

• Identification data (first name, last name, etc.)
  
• Contact data (e-mail address, telephone number, etc.)
  
• Data on education and profession (school/university attended, professional career, etc.)
  
• Other relevant data (certificates, your photo, etc.)
  
• Data about your personal preferences (likes, interests, etc.)
  
• Legal basis and rights of the data subjects

Your data is collected for the purposes described above (reasonable grounds for employment with ZEISS). The data processing is carried out to fulfill a contract or to carry out pre-contractual measures in accordance with Art. 6(1)(b) GDPR.

Regularly the personal data may be processed as it is necessary for the decision on the establishment of an employment relationship or in special cases on the basis of the applicants' consent.

If the processing of your data is based on consent given by you, you can revoke your consent at your discretion at any time with effect for the future in the ZEISS application portal or by email to recruiting.oberkochen@zeiss.com. The legality of the data processing carried out until the revocation is not affected by the revocation.

Recipients of the data and place of data processing

The ZEISS Group ensures that third parties acting on behalf of ZEISS and authorized to access this data comply with the rights and obligations set out in this Data Privacy Notice. ZEISS and its service providers generally process the data on servers located in the European Union. In exceptional cases, the data may also be processed in countries outside Europe, to the extent permitted by law. 

When transferring data within the ZEISS Group, when transferring data abroad and when processing data by external partners, ZEISS complies with the applicable data protection laws and secures these activities as far as possible by the means available under data protection law, including data processing contracts, EU standard contractual clauses and international conventions. If the local requirements abroad do not correspond to the level of protection of the EU Charter of Fundamental Rights, ZEISS will endeavor to keep the risks of processing personal data as low as possible by taking appropriate measures.

Deletion of data

In principle, we are required by law to archive your data relevant to the application process for six months. In the event that we are unable to offer you a position but you have agreed to be included in the applicant pool, we will delete your data no later than two years after your application has been rejected. After six months, you can also have your data deleted at any time in the ZEISS Applicant Portal or by sending an email to recruiting.oberkochen@zeiss.com. If you have not consented to the storage of your data, it will be deleted as soon as we have filled the position or within the six-month period.

If you have consented to the storage of your data, we will include this data in the personnel administration processes that we carry out within the framework of the statutory provisions.

Data security

ZEISS has globally applicable corporate guidelines to ensure the security and confidentiality of data; in addition, the data protection regulations of the countries in which a ZEISS company has its registered office apply. In addition, any service provider who processes your personal data on behalf of ZEISS undertakes to ensure confidentiality and to apply the same strict security measures as ZEISS.

The technical support of our applicant management system is provided by an IT provider in Germany, which we have selected in accordance with the legally prescribed parameters and for which the data protection requirements also apply.

Job Alert

If you set up a Job Alert, we only store the information necessary for this (e-mail address and selection criteria). You can terminate your participation in Job Alert at any time. In this case, we will delete your data immediately.

Contact

Please send any questions about the application process to recruiting.oberkochen@zeiss.com.

ZEISS offers various apps for mobile devices (iOS and/or Android) that can collect personal data. This personal data is required for the function of the respective app.

Apps on mobile devices can gain access to functions of the end device if required and with the consent of the user. Each app that ZEISS offers will ask you for consent to use the required functions. These functions may include, but are not limited to, the following:

• Calendar
• Contacts
• Camera
• Location
• Audio (output & microphone)
• Phone
• SMS/MMS
• Memory
• Possibly other sensors

The legal basis for data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

ZEISS wants to make it easy for you to contact us. We therefore offer contact forms on our websites for various types of inquiries.

Depending on the purpose of the individual form, you will be asked to provide the data we need to answer your request. This is usually your name and your e-mail address for contacting you; we may collect further contact data such as telephone number or address as well as other data to help us respond to your request.

Purpose of the contact form and associated legal basis:

• Marketing or sales enquiry
  

Marketing or sales inquiry forms are used to inform interested parties or potential customers about products or services or to advertise them (see also processing purpose "Newsletter"). The legal basis for the processing of personal data is the consent of the data subject pursuant to Art. 6(1)(a) GDPR. Every person has the right to withdraw consent at any time with effect for the future.

• Customer inquiry
  

Customer inquiry forms can be used by existing customers to ask questions about products or services or support requests, for example about products or services. The legal basis for this processing is the fulfillment of a contract or the implementation of pre-contractual measures in accordance with Art. 6(1)(b) GDPR.

• Data privacy request
  

The data privacy request form is offered to enable interested parties or customers of ZEISS to exercise the rights of the data subject, e.g. to request information about stored personal data or to request for the deletion of this data. This data processing is a legal obligation that ZEISS must comply with in accordance with Art. 12 GDPR, the legal basis is therefore Art. 6(1)(c) GDPR.

• General request
  

General inquiry forms can be used to ask ZEISS general questions or concerns that do not fall into one of the other categories. The legal basis for the processing of personal data is our overriding legitimate interest in being able to respond to such inquiries from users in accordance with Art. 6(1)(f) GDPR.

All data collected will be used exclusively for the processing for the respective purpose and will not be used for any other purpose.

If you participate in one of our events, the processing of your personal data may become necessary for your participation for processing and billing reasons.

The legal basis for data processing is the performance of a contract or the implementation of pre-contractual measures pursuant to Art. 6(1)(b) GDPR or, if there is no contractual relationship between you and ZEISS, the protection of the overriding legitimate interests pursuant to Art. 6(1)(f) GDPR. Our overriding legitimate interest is the effective implementation of our events (offline or online).

We use the following platforms and applications to conduct virtual meetings or webinars:

• Microsoft Teams
• GoToWebinar
• WebEx
• Clickmeeting
• On24

As a rule, only your e-mail address, first and last name, and IP address are processed for the event. For paid events, data may also be processed for billing purposes.

An encrypted connection is established between you and the service provider of the webinar. We do not record the audio or visual information transmitted during this session. By clicking "Join", you confirm that you will not record or screen capture this session either.
You can end the session at any time by simply closing the browser window or exiting the program or app. If your contact ends the session, your session participation will automatically end as well.

During and after the webinar, statistical data is transmitted to us. If you participate in a webinar, ask or answer a question during the webinar, in addition to your registration data, we receive information about the duration of participation, interest in the webinar, the question asked, or answer for further support or expansion of the user experience.

We would also like to point out that the providers collect their own data as part of the provision, which we cannot influence. Detailed information on this can be found on the websites of the providers.

ZEISS offers various forums on specific specialist topics. These specialist forums offer users the opportunity to exchange thoughts, experiences and helpful tips with other users. To participate, each user must have a ZEISS ID. In this process, the user name, e-mail address and usage data are processed.

The legal basis for data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

Google Analytics is a web analytics service provided by Google, Inc. This service allows us as a website operator to track and analyze the interactions of visitors with our website. Google Analytics allows us to obtain information about the origin of visitors, the actions performed on the website and the conversion rate of visitors. This information can be used to improve website performance and optimize the user experience for visitors.

Google Analytics collects the following data:

• Age
• App Store
  
• App version
  
• Browser
  
• City
  
• Continent
  
• Country
  
• Brand of the device
  
• Category of the device (smartphone, tablet, etc.)
  
• Model of the device
  
• Gender
  
• Interests
  
• Language
  
• New or already known user
  
• Operating system
  
• Operating system version
  
• Platform
  
• Region
  
• Subcontinent
  

The legal basis of the data processing is your consent according to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

The ZEISS learning platforms support you in your continuing education. The purpose of the ZEISS learning platforms is to provide you with learning content, organize learning processes, support learning scenarios and track learning progress during the processing of learning content. Communication between teachers and learners is also enabled for this purpose. The ZEISS learning platforms send e-mails and calendar entries with relevant information for the participants as part of the organization of learning processes. Users can book trainings and provide reviews (ratings) on training, which can be read by other users including the name of the providing user.

The legal basis for data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

ZEISS would like to send you information about our products and services that may be of interest to you. For this we gather and process your data in different ways.

Data you provide to us

We use your personal data collected as part of a newsletter registration, in particular the areas of interest indicated, to provide you with product and service information tailored to you personally. By providing your name, you enable us to address you personally and to easily manage your data. If you provide your address data, e.g. your postal code, we can also provide you with regionally tailored offers.

The legal basis of the data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future. You will find unsubscribe instructions in the footer of each newsletter.

Data we get by purchasing or using our products or services

The data we receive in the course of purchasing one of our products or services as well as in the use of them will be used for direct marketing measures to draw attention to news and updates about purchased or related products or services. The legal basis for data processing is the safeguarding of the legitimate interests of ZEISS in accordance with Art. 6(1)(f) GDPR. Our overriding legitimate interest follows from our interest in being able to send you news and improvements to the products or services you have purchased or related products or services.

You can object to the processing of your personal data for advertising purposes by ZEISS at any time with effect for the future. The objection can be made easily via the request form provided at the bottom of this page or by using the unsubscribe link in the footer of each newsletter.

Stitching

Stitching means combining and linking data from different ZEISS sources to create a more comprehensive profile of our users. By combining information from various interactions, both online and offline, we aim to improve your experience, tailor our products and services to your preferences and provide you with personalized recommendations.

How we use Stitching: We use Stitching to better understand your interests and needs so that we can improve our products and services and provide you with a more personalized experience. By analyzing data from multiple touchpoints, we can provide you with relevant content, promotions, and recommendations that are tailored to your preferences.

Types of Data Affected: Data subject to stitching includes, but is not limited to, your demographic information, purchase history, browsing behavior on our websites, interaction with our apps, and survey feedback. We ensure that all data processed through Stitching is handled in accordance with applicable data protection laws.

Third Party Involvement: We work with trusted partners to enhance our data profiles through Stitching. These partners are carefully selected and bound by strict confidentiality agreements. Rest assured that we maintain control over the combined data and ensure that it is only used for the purposes outlined in this privacy notice.

The legal basis for this data processing is your consent pursuant to Art. 6(1)(a) GDPR. We respect your rights with respect to your personal information. If you prefer not to participate in the stitching process or related profiling activities, you obviously have the right to opt out. You can exercise this option by contacting us here.

Analysis

Furthermore, we are always striving to improve our offer. For this purpose, evaluations are made of the newsletters sent, e.g. whether a communicated e-mail address can be reached, which newsletters are opened, which links are clicked on within the newsletter, etc. The data is collected and processed exclusively by ZEISS. The data will not be transmitted to other external companies.

With the purchase of ZEISS lenses, you can receive a consumer card* from your optician or can register your product on MyZEISS Vision. Using the product number of your order you can verify that the lenses purchased are genuine ZEISS brand. With prior registration to ZEISS ID you can register your product using the unique identifier of your order and obtain an extended warranty in MyZEISS Vision, if available in your market.

The processing of data for the following purposes of MyZEISS Vision relies on your consent and complies with applicable law:

When you register a product in MyZEISS Vision, we will process order-related data such as the product´s serial number, date of purchase as well as the prescription information. Your prescription information is considered as your protected health information.

MyZEISS Vision also offers you the option to conduct ZEISS Online Vision Screening and save your results in your account.

If you register for the personalized marketing newsletter, we use your personal data collected in MyZEISS Vision to provide you with product and service offers tailored to your needs. These communications will be sent to the email address provided in MyZEISS Vision.

For all the above-mentioned purposes we ask for your consent independently of each other. You can withdraw each of the consents individually at any time in the MyZEISS Vision Preference Center or by sending a notification to dataprivacy@zeiss.com. The change will be effective immediately upon receipt of the consent withdrawal.

To offer you MyZEISS Vision, your national ZEISS Vision entity and Carl ZEISS Vision International GmbH act as Joint Controllers. This means, that both entities share responsibility and determine the purposes and means of processing your protected health and personal information in a collaborative and transparent manner, with defined roles and obligations for data protection compliance.

*Only available in selected markets.

With the purchase of ZEISS lenses, you can receive a consumer card* from your eye care partner or can register your product on MyZEISS Vision. You can verify that the lenses purchased are genuine ZEISS branded products by using the product number of your order. If you register your product on MyZEISS Vision (prior registration to ZEISS ID required), using the unique identifier of your order, you can obtain an extended warranty in MyZEISS Vision, if available in your market.

The processing of data for the following purposes of MyZEISS Vision relies on your consent and complies with applicable laws:

When you register a product in MyZEISS Vision, we will process order-related data such as the product´s serial number, date of purchase as well as the prescription information. Your prescription information is considered as your protected health information.

MyZEISS Vision also offers you the option to conduct ZEISS Online Vision Screening and save your results in your account.

If you register for the personalised marketing newsletter, we use your personal data collected in MyZEISS Vision to provide you with product and service offers tailored to your needs. These communications will be sent to the email address provided in MyZEISS Vision.

For all the above, we will ask for your consent independently of each other. You can withdraw each of the consents individually at any time in the MyZEISS Vision Preference Centre or by sending a notification to dataprivacy@zeiss.com. The change will be effective immediately upon receipt of the consent withdrawal.

To offer you MyZEISS Vision, your national ZEISS Vision entity and Carl ZEISS Vision International GmbH act as Joint Controllers. This means, that both entities share responsibility and determine the purposes and means of processing your protected health and personal information in a collaborative and transparent manner, with defined roles and obligations for data protection compliance.

*Only available in selected markets.  

"My vision profile" and the "ZEISS Online Vision Check" are online services for determining personal vision habits and identifying individual needs based on visual acuity, contrast and color vision as well as astigmatism and field of view for individual lens solutions from ZEISS. The data collected in this process is used exclusively for the analyses required in each case. The results of "My Vision Profile" can be subsequently accessed via a code provided with the result; on request, this code can also be provided by email.

Various data are collected for the determination of the vision profile or the vision check: Age, limitation of vision, previously used visual aid, vision problems, occupational and daily activities, duration of use of mobile devices, etc.

If you would like to receive the results by email, your email address will also be collected for sending the QR code with the analysis results. The email address will not be stored further.

The legal basis for the data processing is your consent according to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

Personal data that ZEISS receives as part of quotation requests, order processing, configuration, etc. is used to process the respective business transactions. The collected data is processed in our CRM system for this purpose. The legal basis of the data processing is the fulfillment of a contract or the implementation of pre-contractual measures pursuant to Art. 6(1)(b) GDPR.

For the processing of contractual relationships, we offer our customers secure payment options and use other payment service providers in addition to banks for this purpose. The legal basis of the data processing is the fulfillment of a contract or the implementation of pre-contractual measures according to Art. 6(1)(b) GDPR.

Personal data is processed by the payment service providers (such as name, address, bank data, such as account numbers or credit card numbers). This processing is necessary to carry out the transactions. However, the data entered in this process is only processed by the payment service providers and stored by them. ZEISS only receives information with confirmation or negative information of the payment.

Further transmissions may be made by the payment service providers for the purpose of checking identity and creditworthiness. In this regard, we refer to the terms and conditions and data protection information of the payment service providers. The terms and conditions and data protection notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications.

• Mastercard
  Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium
  Privacy policy
• Visa
  Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, GB;
  Privacy policy
• PayPal
  PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg
  Privacy policy
• Paymetric Inc.
  300 Colonial Center Pkwy #130, Roswell, GA 30076, United States
  Privacy policy
• Computop
  Computop Paygate GmbH, Schwarzbergstraße 4, D-96050 Bamberg, Germany
  Privacy policy

For some ZEISS products ZEISS provides a warranty of two years from the date of purchase. For some of these products this warranty period can be extended to three years if the product is registered via ZEISS online registration within four weeks of the date of purchase.
The legal basis for this data processing is the fulfillment of a contract or the performance of pre-contractual measures pursuant to Art. 6(1)(b) GDPR.

In order to analyze and find a solution to the problem you have contacted our support team about, you may be asked to send us analysis files or a ZEISS employee may have to connect to your system's computer.

The legal basis for this data processing is the fulfillment of a contract or the implementation of pre-contractual measures pursuant to Art. 6(1)(b) GDPR.

For some of our services, we offer single sign-on procedures. This procedure allows you to log in to some of our services with the help of a user account of a provider of single sign-on procedures (e.g. Facebook or Apple ID). The legal basis for this data processing is your consent pursuant to Art. 6(1)(a) GDPR, the fulfillment of a contract or the implementation of pre-contractual measures pursuant to Art. 6(1)(b) GDPR or to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR. You have the right to revoke your consent at any time with effect for the future.

Our overriding legitimate interest follows from our obligation to ensure the security of the services offered. For this purpose, certain personal data is processed by ZEISS and transmitted to us in the course of the single sign-on procedure.

ZEISS also offers you extensive contact and information options via our presence in social media. These social media services may independently collect personal data, e.g. via your created profile. In the process, data is also processed outside the European Union. The legal basis for this data processing is to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR.

Social media platforms

We offer you extensive contact and information options via our presence on social media on the basis of Art. 6(1)(f) GDPR. These social media services may independently collect personal data, e.g. via your created profile.

On some ZEISS websites you will find buttons to social plugins of other online services. These buttons do not yet establish contact with the provider's server. Only by clicking on these buttons do you give your consent to communication with the provider of the respective platform and a connection is activated.

If you are already logged in to a social network of your choice, this takes place without another window. Since this transmission is direct, we do not obtain knowledge of the transmitted data. What is transmitted is the fact that you have called up the corresponding page. If you are logged into Facebook & Co. at the same time, this information is assigned to your social media account and is thus associated with your person.

For more information about the further use and storage of your personal data by Facebook and Twitter, please contact these social media companies directly.

• Facebook
• Instagram
• LinkedIn
• Pinterest
• Twitter
• Vimeo
• Xing
• YouTube

It is also possible to block social plugins with add-ons through your browser.

Facebook for Business - Automatic advanced matching

This functionality is only active if you have consented in our Cookie Consent banner to use Facebook's tracking pixel. If you give this consent, automatic advanced matching will be used on some ZEISS websites. This function transmits your email address and/or phone number when you enter it in a form on a ZEISS website and submit the form. The data is encrypted before transmission and is used by Facebook to better assign people to specific target groups. Afterwards, the transmitted data is deleted by Facebook.

Facebook Fanpages

According to a ruling by the European Court of Justice in 2018, running a Facebook Fanpage is a shared responsibility between Facebook and the company operating the page. Facebook collects and processes personal data to provide insights about how people interact with the page, but this information is only given to ZEISS in an anonymous form, so we can't see individual users' information. ZEISS uses these insights to understand how people interact with their content and improve it. The legal basis for this data processing is to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR.

Customer satisfaction surveys

ZEISS has a legitimate interest in improving its own products and services. We may therefore invite you to participate in customer surveys. The questionnaires used for this purpose are generally designed to be anonymous, so that you do not have to provide any personal data. If you nevertheless provide personal data in a questionnaire or survey, ZEISS may use this personal data to improve its own products and services.

The legal basis for this data processing is your consent pursuant to Art. 6(1)(a) GDPR or to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR.. You have the right to revoke any consent given at any time with effect for the future.

Our overriding legitimate interest is to improve the products and services we offer.

Surveys for user research

We use information from user research surveys to test prototypes or concepts and ideas on our website and to improve our services based on feedback we receive from website visitors or users recruited through agencies. The legal basis for this data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

What information do we collect?

• Name
• E-mail address
  
• Behavioral data (user interactions with the prototype, likes, dislikes, preferences)
• Location (country)
• Demographic data: Age, age range, gender (not always required)
• Job title

If videos and images are recorded as part of user research, this will only happen if you have given us your consent. You can unsubscribe at any time and without giving any reason by sending an e-mail to research.panel@zeiss.com. We store this information in our databases because it is possible that not all members of the project team will participate in the interview (if applicable).

The service provider maze.co is used to conduct the user research surveys. A data protection agreement has been concluded with the service provider. Your personal data will not be shared with any other service provider.

We store personal data collected as part of user research for a period of 2 years. Anonymized data (i.e. data that cannot identify you) may be stored for longer.

In order to conduct sweepstakes, ZEISS collects personal data of the participants to determine the winner. This normally includes the salutation, full name, address, e-mail address and telephone number if contact by telephone is required.

This data is used to notify the winners by e-mail, post or telephone. The address data will be used to send the prize, except in the case of personal delivery.

The data will be collected and processed exclusively by the company of the ZEISS Group that is organizing the sweepstake. The data will not be transferred to other external companies unless the sweepstake is organized by an external company.

The legal basis for data processing is your consent pursuant to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

ZEISS may record telephone conversations or chat sessions to improve the quality of our services. A recording is only started after you have been asked for and agreed to your consent at the beginning of the phone call or chat.

The legal basis of the data processing is your consent according to Art. 6(1)(a) GDPR. You have the right to revoke your consent at any time with effect for the future.

ZEISS monitors security-relevant areas inside and outside buildings and premises by means of video recording. Video surveillance of public areas does not take place as a matter of principle. As soon as you are in the detection range of the cameras, you are the subject of this data processing. The legal basis for this data processing is to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR.

ZEISS has an overriding legitimate interest in the use of video surveillance. This helps to ensure largely full building and personal security. Video surveillance pursues the following purposes:

• Exercise of domiciliary rights
• Detection of illegal access attempts
• (Necessary) monitoring of alarmed doors
• Detection of blocked emergency exits
• Clarification and prosecution of unauthorized access
• Prevention, containment and clarification of criminally relevant behavior, e.g. vandalism

Video surveillance enables the prompt initiation of measures to eliminate grievances arising from the above-mentioned points. It thus serves not only to protect the building, but also your personal safety and the safety of ZEISS employees.

Video data is only evaluated on an ad hoc basis. In the event of a violation of the house rules, the commission of a crime, or certain legal requirements, the recordings may be handed over to security authorities.

As a rule, the data is recorded or stored for 7 days. Depending on the location, the data may be recorded for a different period (for a maximum of  one month). Normally, a notice is posted at each location where video surveillance is conducted to inform data subjects of their rights.

In the case of a specific reason, these image sequences are required for the duration of the investigation.

The Virtual Try-on Service of Carl Zeiss Vision GmbH gives you recommendations for eyeglass frames based on a previously created virtual avatar of you. The biometric data collected will only be processed by ZEISS as part of the Virtual Try-on Service.

The legal basis of the data processing is your consent according to Art. 6(1)(a) GDPR.

In our webshops you can order different products. For the processing of the order process, various personal data are processed.

To process an order, we process your contact data, i.e. title, surname, first name, telephone number and the delivery and billing address. We use your e-mail address to send you an order confirmation and other important information about your order and to verify your identity when creating a customer account. Furthermore, we collect your payment data during the ordering process. If necessary for the fulfillment of an order, we use postal, forwarding and shipping companies. In the event of a delay in payment, we transmit - if the other legal requirements are met - the data necessary for the enforcement of our claim to a collection service provider. The processing of credit card payments and PayPal is also carried out by an external service provider.

The legal basis for this data processing is the fulfillment of a contract or the implementation of pre-contractual measures pursuant to Art. 6(1)(b) GDPR. Deviating from this, data processing for the above-described credit check and, if necessary, the involvement of a debt collection service provider is carried out on the basis of Art. 6(1)(f) GDPR. Our overriding legitimate interest is to avoid payment defaults.

Some data accrue automatically and for technical reasons already when you visit our webshops. You can find detailed information on this under "Access data to websites and webshops".

As a rule, you can use the ZEISS websites without providing us with any personal information. Exceptions are so-called technically necessary cookies, which are required to provide certain functionalities such as secure login or cookie management. For some functionalities offered on the websites, we will request personal information from you in order to be able to process the respective service quickly and in a user-friendly manner or to be able to offer the service at all. See also "Use of cookies and similar technologies".

Some data is already collected automatically and for technical reasons when you visit our website. You can find detailed information on this under "Access data on websites and webshops".

The legal basis for this data processing is your consent pursuant to Art. 6(1)(a) GDPR or to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR. You have the right to revoke your consent at any time with effect for the future.

Carl Zeiss AG processes the personal data provided by the whistleblower for the purpose of receiving and processing compliance notices regarding violations of applicable laws and internal rules, as well as investigating and sanctioning such violations.

The data provided by the whistleblower includes, among other things, data categories such as communication data (e.g. name, telephone, e-mail, address), employee data of ZEISS employees and, if applicable, names and other personal data relating to persons included in the notice.

The processing of data when receiving and investigating compliance notices, as well as the determination of appropriate measures, is based on Art. 6(1)(f) GDPR. This is based in particular on the legitimate interest of ZEISS as a company for the prosecution of criminal offenses, the assertion of claims under civil law, the implementation or termination of an employment relationship or the detection of criminal offenses in the employment relationship, as well as the prevention of violations of regulatory offences along the applicable laws.

Data processing in the central administration and forwarding of cross-Group matters by Corporate Compliance is generally carried out in accordance with the legitimate interest of the company to obtain a Group-wide overview of compliance notices and thereby existing risks within the scope of the governance function, as well as for the assertion and defense of rights pursuant to Art. 6(1)(f) GDPR.

If there is a legal obligation to provide a whistleblowing system or complaints mechanism, the legal basis may result from Art. 6(1)(c) GDPR.

Insofar as the complaint mechanism requires the consent of the data subjects to the data processing, the processing is carried out in accordance with Art. 6(1)(a) GDPR. Consent given for the processing of personal data can be revoked at any time with effect for the future.

In accordance with our legitimate interest pursuant to Art. 6(1)(f) GDPR, we anonymize personal data under certain circumstances so that no information and identifiers relating to specific individuals are included.

Retention obligations and deletion periods

As a matter of principle, we store personal data only for as long as is necessary to clarify the facts to which the compliance notice relates or as required by law. The specific retention obligations and deletion periods for personal data processed in the course of processing and clarifying compliance notices depend on the investigation result of the specific facts, as well as on the type of violation and legal consequences.

Disclosure and transmission of personal data

When processing compliance notices in accordance with the internally defined procedure and, if applicable, legally prescribed procedures, it may be necessary to involve other internal functions in the course of clarifying the facts and determining measures. Only to the extent that it is absolutely necessary for the processing of the compliance notice or required for the fulfillment of legal obligations will personal data be passed on to the following bodies in this context:

• Management and/or local compliance officer of the ZEISS company concerned;
• Internally responsible office in the event of (specialist) specific information (e.g. Group Data Protection, Group Security, Legal Department, Purchasing Department, Human Rights Officer, Internal Audit);
• Responsible HR department and managers of the employees concerned;
• If necessary, external law firms and other partners to assist in clarifying compliance indications;
• Other responsible parties, such as government investigative authorities like public prosecutors.

If you, as a whistleblower, have provided your identity as part of the compliance report, we are generally obligated under the GDPR to inform any accused persons of your identity as the source of personal data no later than one month after receipt of your report (Art. 14(3)(a) GDPR). If there is a substantial risk that such notification would jeopardize the effective investigation of the allegation or otherwise interests worthy of protection (e.g., protection of the whistleblower), the notification may be postponed as long as this risk exists (Art. 14(5)(b) GDPR).

Personal data will only be transferred to a recipient (e.g. a ZEISS company or authority) in a third country (based outside the EU or EEA) if this is necessary for processing the compliance notice. The relevant requirements of Art. 44 et seq. GDPR are taken into account accordingly.

ZEISS Integrity Line" whistleblower system

The "ZEISS Integrity Line" enables whistleblowers to anonymously report compliance notices and communicate via an encrypted connection.

Carl Zeiss AG has commissioned EQS Group AG, Karlstraße 47, 80333 Munich, Germany ("EQS") with the technical provision of the "ZEISS Integrity Line" platform. The service provider was carefully selected. He is responsible for regular monitoring in the careful handling and securing of data. For the technical implementation, we transfer personal data to EQS. For this purpose, we have concluded an order data processing agreement with EQS. Processing by EQS takes place exclusively in ISO 27001 certified high-security data centers in Germany and Switzerland.

When using the platform for reporting compliance notices and when communicating via the platform, the personal data provided by the whistleblower in the notice is processed on a specially secured database by EQS and encrypted according to the current state of the art. The IP address and the current location are not processed at any time.

Only ZEISS Corporate Compliance, i.e. Head of Corporate Compliance, Corporate Compliance Officer and Senior Corporate Compliance Manager, as well as specially authorized administrators of EQS are permitted to view the data on the "ZEISS Integrity Line".

ZEISS ID is the identity and access management system for all ZEISS applications that can be used by customers, partners, suppliers and employees. In this way, digital services from ZEISS can be used via a single access point. The integrated "single sign-on" function makes it possible to switch between different services without having to log in again - and this is also possible within the ZEISS companies through automatic registration.

For registration, you must provide your surname, first name, e-mail address and, if required for the service used, your title, customer number, telephone number, delivery and billing address. We use the data provided for the purpose of user administration. Insofar as your user data is required for the implementation of further applications, e.g. for the processing of orders in the web store, the data required for the corresponding application will be transmitted to them.

Within the ZEISS ID account profile, you can view and change your personal data or the status of your marketing consent, optional data can be deleted. A ZEISS ID can also be deleted as such. In this case, your data will be deleted and you will lose access to the ZEISS ID applications. Your ZEISS ID account and your data will be automatically deleted if your account is inactive for 2 years.

The legal basis for the data processing is your consent pursuant to Art. 6(1)(a) GDPR.

In the ZEISS Quality Software Store we collect various personal data, including your name and your ZEISS ID. We use this data to be able to offer software trial versions and add-ons, to give you the opportunity to write reviews and to improve the service and product range.

The legal basis for this data processing is to safeguard the legitimate interests of ZEISS pursuant to Art. 6(1)(f) GDPR.